Testimonials

I wrote to your people this morning following three days of interaction with various staff members following a major computer crash and subsequent efforts at restoration.

Basically what I said in thanking them was that, as an intermediate user, at I have seldom come across a group of people so knowledgeable, so patient, so understanding, and ultimately so effective as the people I was working with. I have experience with a few other online tech services, and none of them provide the level of professionalism I found with your people.

I am an international development consultant, working in underdeveloped counties, most for the US Government's AID program. So I am frequently in countries that do not have any substantial degree of computer expertise. Therefore, the knowledge that I can dial you up from anywhere in the world is a huge comfort to me.

I have a mailing list of some 100 friends who are colleagues, and who often face the same problem. I have just sent the entire group a memo basically saying what is above and giving them your URL. I hope something nice happens as a result.

I am very grateful to you for the online service you provide - very little time waiting, almost instant reply, a caring tech support expert on the other hand ready and waiting to come to my rescue with 100 different tools in his arsenal bag. You are a good value in two ways: you are always there online, and I have peace of mind knowing that you are there in case of trouble with my computer hardware or software.

I think you are a very good value.

Actually, I rather think that LiveRepair.com should have been named 'Dead Repair', for when an operating system gets glitches, one is rather dead in the water. I subscribed in July of 2001, and in the first two weeks, I forwarded every issue that remained unresolved in my mind, more importantly in my computers' mind, in spite of Norton, McAfee, Microsoft, AutoDesk, Hewlett-Packard, etc. I believe the total came to 29 issues, and I got profound (Live Repairs' description) answers to 11 of the issues, and meat and potatoes answers to the remaining 18. I am a computer guru (other people's description) and so should have known the answers to these 18 burning problems, right? Wrong! I just don't have the time to keep up with all that needs to be kept up with. I have migrated (or should I say migrained!) from Windows 98 Second Edition to Millennium to Windows 2000 to Windows XP, and LiveRepair.com has certainly been an invaluable aid in making the transitions. They don't always get it right the first time, but even when they do, they persist in offering alternate solutions. Being a consultant who rarely understands the depths of the problems I consult on, I like this approach.

Online technical support (Microsoft, Hewlett Packard) is getting better all of the time, but I do not foresee the day when I can get by without LiveRepair.com. I bought a generic wireless keyboard for my HP notebook, made by a very reputable company in Taiwan, an OEM outfit that does not see fit to put any data about their company on their retail boxes. In short, a cheap, and potentially elegant, solution to working in places where liquid spills are not only a real problem but a very common occurrence. Well, the drivers for this wonder did not work with Windows XP, but they doggone made sure about a dozen of my other drivers did not work either. HP and Microsoft both told me that I made a mistake in purchasing this keyboard, and suggested that I save all my data files and use my recovery disks! LiveRepair.com, with very little information off the box, gave me the name and web page of the manufacturer, and suggested that though the manufacturer did not have Win XP drivers for this model, that some other model that has Win XP drivers might just work. Well, to make a long story even longer....well, lets just say that I downloaded drivers for an alternate manufacturer and all works well, and better yet, I just got an e-mail from the OEM manufacturer informing me that an XP driver is now available. It took me a whole 3 hours of deleting .inf files to make things right, yet I shudder to think what the recovery disk solution would have taken. I work in CAD and GIS, have over 30 GB of software on my notebooks, and do not want to go with a total reinstall.

My initial subscription was dirt-cheap. I felt guilty about the amount of issues I presented them. Plus, I have 3 workstations and 2 notebooks at my residence, and 1 subscription covers all! I average over $2,000 per annum on incident fee based technical support with the Big Boys. I should say I did average that before LiveRepair.com. I rather think they are now as happy as I am, seeing as how they felt it incumbent to refund my incident fees 50% of the time because their solutions were no solutions at all. They should emulate LiveRepair.com's track record in my book!

As an independent, there is no such thing as an MIS department. There is no "computer guy" to come on the spot and fix a frozen screen (and when there is one - it's a 2-day wait at $50-$75/hr). I'm highly dependent on having my PC in tiptop shape to manage both my business and personal affairs. Every time I've added new software, or there's an upgrade, LiveRepair.com has been there to fix the inevitable ripples, the conflicts of programs, the frozen screens, the hiccups of the digital world. Even at 2:00 in the morning, I've found the service to be on-target, patient, and polite. Extremely reliable and knowledgeable, in language I can understand. Directions I can follow.

And when all else fails, the screen-share feature has even given me a few lessons in what to do in case the same problem should happen again.

I cannot speak more highly of this service. Wholeheartedly support and recommend.

I'm up and running again. Thanks!

Your quick, intelligent and effective response is appreciated - I have recommended your service to several of my friends.

Hopefully I won't need your service again, but if I do, I know I can count on LiveRepair.com to solve my problem.

Thanks again.

Thank you!

The work you have done has brought my [PC] resources up to 90%. It helped a lot. Thanks again.

May God bless you!

This is a message to Joseph, his supervisor, and your company.

When I first signed up for your service, I was not happy as I thought it was real-time, by phone. I have never been in a chat room and had no idea how it worked. Along that line, you might want to give potential subscribers some kind of instruction link to explain.

Anyway, I worked with Joseph most of the day and he was RELENTLESS IN FINDING, TRACKING DOWN, AND FINALLY SOLVING MY PROBLEM. NOT ONLY AM I GOING TO EXTEND MY SUBSCRIPTION, BUT WILL EMAIL YOUR LINK TO OVER 600 INSURANCE SALESPEOPLE IN THE ORGANIZATION FOR WHICH I WORK ... MOST OF WHOM ARE NOVICES IN COMPUTERS, LIKE ME. I AM SURE YOU WILL GET MORE BUSINESS FROM THEM ... AND DESERVEDLY SO!!!

THANK YOU FOR YOUR FINE SERVICE AND FOR JOSEPH.

Thank you again.

Absolutely dead-on my friend! When this began, the first thing I did was uninstall InCD. I guess I was on the right track. I just didn't realize how deep some programs have their claws into the OS.

Anyway, thanks loads. I should have contacted you before I spent the cash on that new drive I obviously didn't need.

Thanks again, I'll keep that little icon on the desktop for emergencies and go back to those forums where no one had a clue and tell them to log onto liverepair.com!

OK, well thanks for the help, again.

I would like to say that I have referred you to others for assistance, thanks again!

You really did a fine job, it works just fine.

Thank you and your service, you have saved my butt a couple of times. Thanks again.

Wireless on Acer is working. I've connected the Ethernet back to my desktop Dell and it appears to be working too!

I think we're done!!

Thank you!

Since my last message, I've acquired and installed MS Office 2000 Standard Edition. So far... so good.

I am able to access my Word documents, and open Word 2000 for document formatting.

Just for your information.

Thank you for your help along the way.

Wonderful job! Thank you so much. I am so sorry that I stalled your progress and then gave no response when you were through. But - when I gave it to you,. I was through. I knew from a previous helper, Andrew, that you would be more than capable and to just get out of your way and let you do your thing. And you did just that. I will close this question with positive feed back. Again thank you, George.

Have a good day.