Operating Systems |
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Microsoft® Windows® 98 Second Edition, Microsoft® Windows® Millennium Edition, Microsoft® Windows® 2000 Professional, Microsoft® Windows® XP Home Edition, Microsoft® Windows® XP Professional Edition, Microsoft® Windows® XP Media Center Edition, Microsoft® Windows® Vista (all editions) |
Hardware |
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Peripheral equipment |
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Networking |
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Security and privacy protection |
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Norton Internet Security, Avast, McAfee, Trend Micro PC-cillin, Panda Antivirus, Kaspersky Anti-Virus, AVG, Zone Alarm, Sygate, Agnitum Outpost, Kerio, Ad-Aware, SpyBot, Microsoft AntiSpyware, WebRoot Spy Sweeper, Spyware Doctor, Adaware Away, HijackThis |
Internet related software |
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Internet Explorer, Netscape Navigator 2, Opera, MyIE2, Mozilla Firefox, Maxthon, Outlook Express, Microsoft Outlook, The Bat, Incredimail, Eudora, Gmail, ICQ, Miranda, SIM, Trillian, MSN Messenger, AOL Messenger 3, Yahoo! Messenger, mIRC, Windows Messenger, FlashGet, ReGet, GetRight, Download Accelerator Plus |
System maintenance and configuration |
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Office Products |
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Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Adobe Acrobat, Acrobat Reader, OpenOffice |
Popular software products |
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Ahead NERO, Roxio Easy CD Creator |
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Windows Media Player, BS Player, Real Player, QuickTime, WinAmp, iTunes for Windows, WinDVD, PowerDVD |
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DirectX |
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ACDSee, IrfanView, Microsoft Image Viewer, XnView, The GIMP |
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WinZip, WinRAR, 7-zip, ZipOne |
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Total Commander, FAR manager, Moonlight Commander |
The helpdesk and troubleshooting services include:
- General computer advice, recommendations on upgrades/updates and application training ("how-to")
- New hardware/software installation and configuration
- Driver update, selection, and recommendations
- Troubleshooting system and application errors (excluding error messages related to computer programming languages, script programming and debugging)
- Remote diagnostics of computer hardware and software components 4
- Performance optimization
1 Microsoft, Windows, Windows NT, Internet Explorer and other Microsoft products referenced herein are either trademarks or registered trademarks of Microsoft Corporation.
2 Netscape, Netscape Navigator, Netscape Communicator are registered trademarks of Netscape Communications Corporation in the U.S. and other countries.
3
AOL is a registered service mark of America Online, Inc.
All other trademarks are the property of their respective owners.
4 The troubleshooting services exclude any physical configuration and repair of hardware.
