The staff at TekOnline is continuously trained to provide up-to-date, reliable, well-spoken support services to our clients. Regardless of wherever in the world you are, you can count on our constantly high service quality:
| Average initial response time: | 479 secs |
| Percentage of call responded to within the threshold limit (2 minutes): | 86% |
| Average resolution time: | 214 mins |
| Percentage of calls rated as satisfactory or above: | 100% |
| Percentage of calls solved within the threshold limit (24 hours): | 100% |
Updated:
The numbers above speak for themselves: our high service standards represent a performance unparalleled by our competitors.
